The Document Center is where you can view, manage, and upload any required documents during your mortgage journey with Perch. It helps ensure your application stays on track by making it easy to submit the necessary documentation in one place.
How to access the Document Center
You can access your Document Center by logging into your Perch dashboard and navigating to the "Documents" section from the main menu. This section will display a list of all requested documents and their current status.
Document organization
Documents in the Document Center are divided into two sections:
Missing Documents – These are documents that have been specifically requested by your advisor or the system and need to be uploaded.
Previously Uploaded – This section contains documents that you have already submitted.
Badge notifications
If new documents have been requested by your advisor or the system, you'll see a badge notification appear in your dashboard and on the Document Center tab. These indicators help you stay on top of what's outstanding.
What is the purpose of the Document Center?
The Document Center allows you to securely share the documents needed to verify the information you’ve provided—including your identity, income, assets, and more. Every application is different, so the specific documents required will vary depending on your situation.
How to upload documents
You cannot upload documents unless they have been specifically requested. When a document is needed, a placeholder will appear in your Document Center. Click the upload button next to the document request to submit your file securely.
Missing documents
If you notice something missing or believe a document should be listed but isn’t, reach out to your advisor. Only they can request new documents to be added to your Document Center.
Timing matters
Some documents—like T4s or Notice of Assessment—may not be available until later in the tax year. If you're applying early in the year and don’t yet have updated documents, your advisor will guide you on acceptable alternatives or when to expect the final documents to be required. In general, we recommend gathering key income documents before March 31st if you're applying around tax season.
In short: the Document Center ensures that your experience is secure, transparent, and organized every step of the way.
What happens after you upload your documents?
After submitting your documents, here's what you can expect:
Our advisor will review your documents and determine if any additional information or alternative documents are required. You will be notified.
If all required documents are uploaded and your profile is complete, our system automatically notifies your advisor to begin working on your application.
If your documents haven't been approved yet, ensure that you and any co-applicants have completed your profiles and uploaded all required documents. Our advisor reviews the documents once everything is complete.
If you received a pre-approval for a purchase, please read your pre-approval email carefully for next steps.
You should receive an update soon. If you need more immediate information, you can check your document status in the Document Center of your Perch account.